In the case of a purchase made via the webshop, you as a consumer have an unrestricted 14-day right of return within the meaning of §§ 11 ff Long-Distance and External Business Act after receipt of the goods.
You are not entitled to the right of cancellation or return if you have purchased the goods in one of our branches or via a classic auction.
You can revoke the contract concluded via the webshop within fourteen calendar days without giving reasons. The period for revocation begins on the day on which you as the buyer have received the goods, the goods have been made available for collection or have been taken possession of by the weapon tradesman named by you who is authorized to accept the goods sent. The day on which the period begins is not counted.
If the goods are picked up in one of our branches, they will be made available within a week at the latest, at the latest on the 8th day after purchase for a further week. The last day of availability (15th day after purchase) is considered the day of delivery to you as a buyer.
To make it easier to process the return, we ask you to send the item back to us complete and with the original label and properly packaged (if possible in the original shipping box). A reason for your return is not mandatory, but helps us to improve our service. Please keep the invoice in case of a return in order to be able to provide the customer and invoice number.
A simple exchange is of course possible at no cost to you. Defective goods can be exchanged within the statutory warranty periods. For this purpose we ask you to contact us at office@springer-vienna.com
For returns, please use the form in our online shop or on our website under returns. We kindly ask you to fill out the return slip sent with the package and return it with the goods, as well as the attached address sticker.
If your delivery does not include a return label, please email our customer service at webshop@springer-vienna.com
Please note that the non-acceptance of a package or the return without a valid declaration of cancellation does not constitute a valid cancellation of the contract and does not constitute compliance with a deadline.
To meet the cancellation deadline, it is sufficient for you as the buyer to send the verifiable notification of your exercise of the right of cancellation before the cancellation period has expired.
As a consumer, you can no longer invoke the right of withdrawal if you have not fulfilled your contractual obligations. Please note that items that have been individually modified to meet your needs are excluded from the right of return and therefore cannot be taken back (sent back).
